USPS OIG: Technological Disruption and Innovation in Last Mile Delivery

June 6, 2016 (RARC-WP-16-012) Technology is driving a heightened level of innovation in product and service offerings in the current last mile parcel delivery market and is transforming the way delivery providers interact with their customers. It has empowered customers with tools like real-time tracking, and has raised their expectations. Consumers now expect delivery to…

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USPS: ‘POV’ video addresses customer complaint resolutions

The Postal Service is committed to resolving customer complaints, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video. “It’s important to resolve an issue properly the first time,” he says. Employees should continue to work with customers until they are satisfied their issue has been resolved. Being proactive is…

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USPS: Meeting area promotes employee engagement

[maxgallery id=”46705″]Employees at the Pontiac, MI, Metroplex Processing and Distribution Center are more connected because of a new engagement initiative. Supervisors and employees gather each day in the facility’s “meet and greet” area to discuss facility operations. Morning meetings, for example, include a recap of the previous day’s performance and the goals for the next…

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