USPS OIG Audit Report: Revenue Forgone

Background When Congress put the U.S. Postal Service on a self-sustaining basis in 1971, it continued to subsidize the mailing costs of such groups as the blind, non-profit organizations, local newspapers, and educational material publishers by providing an appropriation to the Postal Service to cover the revenues that were given up, or “forgone,” in charging…

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USPS: Retail employees share best practices

When it comes to satisfying customers, the Tobyhanna, PA, Post Office has a secret weapon — its employees, who regularly rank highly on the Postal Service’s Retail Customer Experience service evaluation. The program sends independently contracted “mystery shoppers” to Post Offices to evaluate customer service. Shoppers then document their experiences by completing a questionnaire for…

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NALC: Contract talks intensify in final week of 2011 National Agreement

May 16, 2016 The full negotiating teams of the National Association of Letter Carriers and the U.S. Postal Service convened this morning in a downtown Washington, DC, hotel to open a final week of collective bargaining prior to the expiration of the 2011-2016 National Agreement this Friday, May 20, at midnight. NALC’s team consists of…

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APWU: Raises to be Applied to PSE Exception Pay in Motor Vehicle Craft

Web News Article #: 108-2016 05/17/2016 – Employees in the same category who are performing the same work should get the same rate of pay. That’s the premise of an agreement between the APWU and USPS, says Motor Vehicle Service Craft Director Michael O. Foster. The May 12 agreement between the APWU and USPS stipulates…

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