USPS OIG: Customer Service Operations Efficiency – Chicago District

Audit Report – MS-AR-15-005 – 04/28/2015 Background In March 2010, the U.S. Postal Service unveiled a comprehensive action plan for the next decade to increase efficiency and address the elements of managing costs under its control. To this end, the U.S. Postal Service uses a customer service variance model to monitor retail customer service workhours…

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USPS OIG: Postal Service Management of CBRE Real Estate Transactions

Audit Report – SM-AR-15-003 – 04/22/2015 Background Under a June 2011 contract, CBRE Group, Inc. (CBRE) is the sole provider of real estate management services for the U.S. Postal Service. These services include marketing and sale of properties and conducting lease negotiations. In fiscal years 2012 and 2013, CBRE marketed 49 property sales totaling about…

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US DOL Blog: Renewing Our Commitment to Worker Safety

By Dr. David Michaels and Joseph Main – April 27, 2015 Chad Weller grew up in Maryland. He liked hunting and fishing and planned to join the Navy. Chad was a communication tower technician, and he died a year ago when he fell from a tower. Today, his mother will join us and our colleagues…

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USPS: New training offered for black belt certified employees

(4/28/15) The Office of Continuous Improvement is offering advanced training to select employees who are helping the Postal Service become more innovative, efficient and customer-focused. The Lean Leader program is available to employees who have achieved USPS black belt certification, a designation that emphasizes using continuous improvement methodologies to strengthen postal operations. “This training will…

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USPS OIG: Can the Postal Service Improve its Passport Acceptance Process?

In 1975, the Postal Service began accepting passport applications on behalf of the Department of State (State Department). Today, you can submit your passport application at post offices, public libraries, and courthouses. The State Department’s Bureau of Consular Affairs, Office of Passport Services/Customer Service approves participation in the passport program. In fiscal year 2014, the…

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A moving target: Postal inspectors root out liquor by mail

By Ben Matheson – April 27, 2015 BETHEL – Citizens in Bethel are weighing a decision on a proposal for the for the first liquor store in decades. In the shadow of the debate is a powerful and elaborate bootlegging economy across the Yukon-Kuskokwim Delta. A small team of federal law enforcement agents with the…

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Sen. Merkley organizes entire Oregon delegation to demand PMG meeting

At request of CPWU, Senator Merkley organizes entire Oregon delegation to demand PMG meeting about plant closures. via Jamie Partridge – Communities and Postal Workers United Related:  Oregon’s Congressional delegation asks to meet with PMG on plant consolidations – SaveThePostOffice.com

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