USPS OIG Audit Report: Window Retail Customer Service

Audit Report – MS-AR-15-001 – 01/29/2015 Background In fiscal year (FY) 2013, the U.S. Postal Service’s retail network of about 32,000 facilities handled 1.7 billion transactions, a reduction of about 5.2 percent from FY 2012. These transactions typically included the sale of stamps, shipping supplies or services, and money orders. A positive customer experience during…

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USPS OIG Audit Project: Highway Contract Routes (HCR) – Extra Trips – Greater South Carolina District

Start Date: Monday, January 5, 2015 Estimated Report Date: Friday, July 3, 2015 The U.S. Postal Service uses highway contract routes (HCR) to transport mail between its post offices and other designated points where mail is received or dispatched, such as mailers’ facilities. Extra trips are in addition to those normally provided under the terms…

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