Have you used the new Retail Systems Software (RSS)?
The Postal Service is in the early stages of deploying RSS as a way to improve customer service and stay competitive. When fully deployed, RSS will eliminate the need to maintain multiple point-of-sale software applications that are not integrated, including: Point-of-Service ONE, Automated Postal Center/Self-Service Kiosks, Contract Access Retail System, Integrated Retail Terminal, and electronic Money Order Voucher Entry System. RSS technology and system integration will allow the Postal Service to quickly adapt to customer needs and emerging technology.
Our audit will evaluate whether internal controls surrounding the new RSS business transactions are in place and effective; and whether the Postal Service has adequately addressed issues identified during implementation.
What has been your experience thus far with the new RSS?
Have you identified any internal control issues with the new system specifically related to business functionalities or that might affect financial reporting?
If you identified any issues, did you report them and were they resolved?
Start Date: Thursday, October 2, 2014
Estimated Report Date: Thursday, May 28, 2015
via Retail Systems Software – Finance | Office of Inspector General.
Union and NAME of Local/Branch
APWU - Florida State
Office held, if any
SSA Port St Joe , Florida
If you get into a screen that it won’t allow you out of: Hit “Esc” on your keyboard and then back out of where you were.
Office held, if any
Swakopee, MN
Does anybody know how to determine if an international Express or Global Express Guaranteed destination is served? It takes you to the DMM and I could not figure it out and then couldn’t close the window. My Postmaster said not to hit that button again because I almost had to reboot the computer to get back to the RSS.
Union and NAME of Local/Branch
APWU Brainard, MN
Mark my words, This is the beginning of the END! I have been a Window clerk for 23 years and I have never had customers leave my line due to wait times. Since the last 8 days I have been working with the RSS everyday I have at least 3 to 5 customers walk out of line and leave pissed off. FedEx and UPS are both within walking distance of our office. USPS explain how this is supposed to increase revenue, decrease wait times, this is a giant step backward. USPS can take the RSS and the mystery shopper program and put them both in the same place they pull most of their ideas from.
Union and NAME of Local/Branch
APWU - Washington State
Our RSS installed today. I am a 47 year employee. This is the biggest mistake the post office has ever made. Had to reboot twice today for frozen screen. Long lines. My touch screen worked in POS but does not in RSS. Had to order new monitor.
Union and NAME of Local/Branch
APWU - Long Beach, CA
Union and NAME of Local/Branch
APWU - Denver Metro Colorado
Office held, if any
Full Time Window Clerk - Lafayette, CO 80026
Union and NAME of Local/Branch
APWU Long Beach, CA
Union and NAME of Local/Branch
APWU Rockland /Orange
Office held, if any
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