July 12, 2023 Postmaster General Louis DeJoy’s latest employee video message focuses on efforts to improve USPS delivery and retail operations. Under the Delivering for America plan, USPS is establishing more than 400 sorting and delivery centers that will allow the organization to expand its offerings and provide more reliable, affordable service. As DeJoy explains,…
June 20, 2023 A major part of the management network modernization plan includes the creation of Sorting and Delivery Centers (S&DCs). These centers will centralize many delivery operations into larger buildings with automated package sorting equipment. Management currently projects the creation of 400-500 S&DCs. Over many months, the APWU leadership engaged in numerous, and at…
Background The U.S. Postal Service developed an overarching Continuity of Operations (COOP) plan that allows essential business functions to continue when there is a disruption of normal operations. In support of that plan, the Postal Service developed the Retail Systems COOP (Plan) to provide a methodology for continuing retail operations in the event of a…
To protect the health and safety of our employees and the general public, the Postal Service™ has developed specific procedures for safeguarding, identifying, handling, and delivering hazardous materials (HAZMAT). Since there have been several recent incidents of non-mailable HAZMAT in the mailstream, November has been designated “HAZMAT Awareness Month” to highlight these issues. Incidents, including…
Objective Our objective was to evaluate recent delivery and scanning performance for selected U.S. Postal Service delivery units we audited in fiscal year (FY) 2019. We audited seven of these units based on carriers returning late to the office and 11 units based on the number of package scans performed at the unit instead of…
USPS is working with the Federal Bureau of Investigation to offer fingerprinting services at more Post Offices across the nation. The fingerprinting program, which launched in 2018 at two offices in Washington, DC, is now available at more than 80 locations nationwide and has generated approximately $1 million in revenue. “This is an amazing accomplishment…
March 25, 2020 (RISC-WP-20-003) To maintain their rural networks of post offices, some foreign posts have reduced hours, outsourced post office operations, or generated various forms of non-postal revenue. The Postal Service is legally entitled to request a $460 million annual subsidy from Congress for retail operations but has chosen not to do so since…
Objective The objective of our audit was to identify and evaluate key performance indicators the U.S. Postal Service uses to evaluate and measure the effectiveness of its sales and marketing strategies. The Postal Service collected $70.6 billion in revenue in fiscal year (FY) 2018 — $56.5 billion from commercial customers and $12.6 billion from its…
