Introduction This management alert presents issues identified during our Review of National Change of Address and Moversguide Applications audit (Project Number: 21‑146). Our objective is to notify U.S. Postal Service management of risks associated with ineffective identify verification controls on the Moversguide application. See Appendix A for additional information about this alert. Background A change…
Introduction During our Integrity of the U.S. Postal Service’s Social Media Presence audit, we found indications of availability issues associated with the National Change of Address (NCOA) database and its related applications. We identified several social media complaints and reports in national news concerning issues submitting and processing change of address requests. Although these issues…
Wednesday, October 7, 2015 News flash: Even procrastinators and the forgetful notify their electric company when they move. Sitting in the dark and lacking refrigeration have a way of moving that chore to the top of one’s to-do list. But those same people often forget, or purposely avoid, submitting a change-of-address notice to the U.S….
