USPS OIG Report: Delivery and Customer Service Operations – Austin-McNeil Station
Background In November 2015, the U.S. Postal Service’s Office of Government Relations sent us a Congressional request regarding complaints with mail delivery and customer service operations at the Austin-McNeil Station, one of 14 Postal Service stations in Austin, TX. Customers complained about inaccurate and untimely mail delivery and unprofessional conduct at the facility. The Austin-McNeil…