ASM Revision: Disclosure of Information From Mail Sent or Received by Customers

Posted on January 17, 2017January 17, 2017 by 21cpw

Effective January 19, 2017, the Postal Service™ is revising the Administrative Support Manual (ASM) to update policies related to the disclosure of information to customers when resolving a complaint or other customer-service inquiry. Administrative Support Manual (ASM) * * * * * 2 Audits and Investigations * * * * * 27 Security * *…

USPS OIG Report: Access Controls Over Mail Imaging Systems

Posted on March 12, 2016March 12, 2016 by 21cpw

Background The U.S. Postal Service has over 270 mail processing centers across the nation with more than 6,600 pieces of mail processing equipment that capture mailpiece images. The mail processing equipment maintains these images for between 4 seconds and 120 days depending on the type of processing equipment. These images enable the tracking of mailpieces…