Background The U.S. Postal Service tracks customer service activities, known as Function 4, at post offices, stations, and branches as part of its ongoing effort to provide cost-effective, high-quality customer service. Postal Service managers have specific policies and procedures for monitoring customer service operational efficiency, such as: The Customer Service Variance model, which helps assess…
This management alert presents concerns regarding mail on a contractor’s trailer that was missing for 25 days. We identified these concerns during our review of U.S. Postal Inspection Service Vulnerability Risk Assessment Tool Assessments. Summary Mail processed at the Pittsburgh NDC (originating facility) and transported on a contractor’s trailer was missing for 25 days while…
Effective December 8, 2016, the Postal Service™ is revising the Postal Operations Manual (POM) to revise the order of sections that cover modes of delivery. Postal Operations Manual (POM) * * * * * 6 Delivery Services * * * * * 63 Modes of Delivery, Mail Receptacles, and Keys 631 Modes of Delivery *…
The Postal Bulletin’s latest edition highlights driver safety and ways to avoid accidents on the road. December is USPS Motor Vehicle Safety Month, a time to remind employees to be vigilant behind the wheel. Inclement weather, temporary workers and increased workloads historically contribute to increases in postal vehicle accidents during the month. USPS reported almost…
